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Privacy Policy For Your home123 Account

home123 Privacy Policy sets out how we collect, use and protect the details connected with your account, device and payment choices.

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home123 Privacy Policy For Your home123 Account
CONTACT PATHS

Privacy Policy Help Through Support

A direct support route helps you ask about Privacy Policy matters without describing your concern to several teams. We can point you toward the right account record, payment reference or device sign-in detail while keeping the request focused. Use the available support channel from your account when you need help with access, wallet status or a data request. We will ask for enough detail to locate your account, not for your password or private wallet credentials.

Team online

Account desk

Ask about the Privacy Policy through the account support path when you need to correct your phone number, clarify a sign-in record or understand which account details we hold. We may request a matching account step before discussing private records.

Wallet checks

If a DANA, OVO, GoPay or QRIS reference appears in your request, include the transaction date and status shown in your account. We use that reference to route the Privacy Policy question without asking you to send a wallet PIN.

Access concerns

For an unfamiliar device or interrupted phone verification, contact support from the sign-in path shown on home123. We can explain the security check and the data connected with it, while access remains subject to local law.

DATA HANDLING

Six Privacy Policy Safeguards We Use

Privacy Policy choices are easier to understand when each data use has a practical reason.

Account records

We use the details you provide during account creation and phone verification to create your sign-in record and respond to…

Device signals

When you sign in from a mobile phone or desktop browser, limited device and connection signals can help us notice…

Payment references

A DANA, OVO, GoPay, QRIS, virtual account or bank-transfer reference can help us identify the transaction status linked to your…

Cookie choices

Cookies and similar storage can remember sign-in preferences, maintain page functions and help us understand which Privacy Policy page brought…

Record retention

We retain account, security and transaction records only for the period needed for the stated service, account protection or legal…

Change requests

To request correction, access or removal of eligible details, contact support with your account identifier and the specific field involved.

Privacy Policy Answers For home123

These Privacy Policy answers address the questions we expect you to ask before creating an account or contacting support. Each answer stays tied to a practical home123 action, including phone verification, mobile access, payment references and requests about personal data. If your situation needs a record-specific response, use the support path connected with your account.

The home123 Privacy Policy covers details used when you create an account, verify your phone, sign in, use a supported payment route or contact support. It also describes device signals, cookies, retention, service-provider handling and ways to request access or correction.

Phone verification helps connect you with the correct account and supports sign-in protection. We use the verification result for account access and security checks, not as permission to request your wallet PIN. You can ask support how a verification record relates to your Privacy Policy request.

Yes. The Privacy Policy covers transaction references connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity shown in your account. We use those references to check status and route support, while the payment provider handles its own separate data practices.

Contact support through your account path and state whether you want access to, or correction of, a specific detail. Include your account identifier and the field concerned. We may complete a phone or account check before discussing private records or making a change.

Cookies may keep sign-in functions working, remember selected preferences and show which policy page led to an account action. Your browser can delete or block cookies, although some account functions may then behave differently. The policy explains these purposes without requiring wallet credentials.

We keep account, security and transaction records for the period needed for the service, account protection or legal duties described in the Privacy Policy. The exact period can depend on the record type. Support can explain the retention basis for a specific request.

Access and eligibility depends on local law. Where local law permits, the Privacy Policy applies to your account, device and payment activity from Indonesia, including supported access in Medan. If your location or account status raises a question, contact support before sharing extra personal details.

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